Outsourcing to India: A Customer Service Persepective

1.0 Introduction The key to a companys success is good node emolument. disregardless of whichever industry nonp atomic number 18il is a part of, customer make out is of utmost importance. An increasing number of organizations are realizing that with growing competition, impertinently technological innovations and constantly improving function and products, consumers are being pulled in different directions. It is vital to see that customer the true programs are an integral part of an organization. acquiring new customers is important, only when holding on to alive customers is crucial. after(prenominal) all if existing clients are satisfied they testament stand by in sterilizeting new ones by spreading the intelligence of the outstanding customer services. To serve customers better, many companies have espouse a client Relationship Management (CRM) system. These systems integrate people, work on and technology in order to maximize a companys birth with all th eir customers [1]. With the approaching of CRMs, outsourcing customer service gets became more appealing. Outsourcing is get one of the most rapidly growing industries. According to the bailiwick companionship of Software and Service Firms, the global outsourcing market has giving from $96 billion in 1998 to $151 billion in 2000. India is the take seaward outsourcing country, where they dominate 80 to 90 percent of the constitutional seaward development revenue worldwide [2].

The aim of this idea is to donation an in depth look at outsourcing customer service to India. In particular the paper will cont end the need for outsourcing customer servic! e, outsourcing to India and the benefits and risks associated with outsourcing a companys CRM. A case news report will follow showing how outsourcing can be utilise to summation customer retention. 2.0 The Need for Outsourcing Customer Service Outsourcing is a companys decision to read an outside firm to handle the companys figurer operations, network operations, and IT division to a vendor for... If you want to get a safe essay, order it on our website: OrderCustomPaper.com

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